Customers who wish to start, stop or transfer water services must contact Utility Billing at 512-446-2511 during normal business hours.
Start-up of new service must be done in person. You must present a valid photo ID, complete a utility services contract and pay a deposit and inspection fee. If your request is made after 3 p.m, your service will be connected the following day. To start service, come to the the Utility Billing office at 505 W Cameron Avenue during regular business hours.
Transfer of service must also be done in person. You must complete a utility services contract and present a valid photo ID.
Stop / Disconnect Service
You may stop or disconnect service by phone or in person. Deposits will be applied to the balance on the final bill. Please provide a forwarding address for the final bill and possible refund due.
Reconnection requests must be received before 3 p.m. for same-day service. Call the Utility Billing Services at 512-446-2511 to inquire about any fees associated with the service.